Important Information & Payment Instructions

This section provides important information you should be aware of before entering a contract of insurance.


Before you enter into a Contract of general insurance with an Insurer, you have a duty under the Insurance Contracts Act 1984 to disclose to the Insurer every matter that you know, or could reasonably expect to know, is relevant to the Insurer's decision whether to accept the risk of Insurance and if so, on what terms. You have the same duty to disclose those matters to the Insurer before you renew, extend, vary or reinstate a Contract of general insurance. Your duty however does not require disclosure of matter

  • that diminishes the risk to be undertaken by the Insurer
  • that is common knowledge
  • that your Insurer knows or, in the ordinary course of business, ought to know
  • as to which the compliance with your duty is waived by the Insurer.


If you fail to comply with your duty of disclosure, the Insurer may be entitled to reduce the liability under the Contract in respect of a claim or may cancel the Contract. If your non-­disclosure is fraudulent, the Insurer may also have the option of avoiding the Contract from its beginning.


Clients who are not fully satisfied with our services should contact our customer relations/complaints officer. Strata Solutions International Pty Ltd trading as Strata Insurance is a member of the Australian Financial Complaints Authority (AFCA), a free consumer service, and follows the principles of the Insurance Brokers Code of Practice. Further information is available from our office. You can contact AFCA directly on 1800 931 678.


Click on the link below for further details on payment method options.